Local Property Management

We aim to take the stress out of owning a holiday home! Our local property management services take care of the day to day admin, marketing, guest liaison and troubleshooting.

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Our fully managed service includes all of the below duties, or we can tailor a package to suit your holiday accommodation business needs. 

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Bookings Management​

Booking Platform Oversight:

Regularly monitor calendars, update pricing and availability, and ensure seamless platform syncing.

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Guest Communication:

Respond promptly to pre-booking inquiries, provide booking confirmations, send welcome messages, and share check-in information.

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Direct Booking Administration:

Manage accounts, request balance payments, and ensure timely receipt of payments.

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Guest Support:

Serve as the primary point of contact, addressing any questions or issues.

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Post-Stay Follow-Up:

Request and manage guest reviews to maintain and enhance property reputation.

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Changeover Services

Professional Cleaning & Laundry:

Scheduling and coordinating cleaning and laundry services, including hot tub maintenance.

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Changeover Inspections:

Conducting thorough checks after each clean to ensure the property meets the highest standards before guest arrival.

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Welcome Packs:

Providing bespoke welcome packs, including local produce, snacks, fresh milk, and optional doggy hampers.

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Consumables Management:

Restocking toiletries, kitchen supplies, and condiments, and ordering replacements as needed.

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Attention to Detail:

Adding thoughtful touches such as fresh flowers, adjusting heating, and setting mood lighting to create a warm and inviting welcome.

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Property Checks & Security Deposit Management:

Inspecting for breakages or damage after check-out, and handling security deposits and claims efficiently.

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Website Design & Marketing

Website Design:

Creation of custom websites that integrate with direct booking software.

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Bespoke Property Guides:

Design of tailored Welcome Guides, Local Information Guides, and Property Packs to enhance the guest experience.

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Social Media Management:

Planning, posting, and engagement across platforms such as Facebook and Instagram.

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Professional Media Coordination:

Organising photographers, stylists, and drone operators to capture high-quality images and videos for marketing purposes.

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Targeted Advertising:

Identifying and recommending the most effective advertising channels based on the property’s target audience and availability.

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Booking Platform Management:

Assistance with listing properties on booking platforms, including the setting of rates, booking rules, syncing calendars and writing bespoke correspondence templates.

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Health & Safety

Coordination of essential compliance and safety requirements, including:

Fire risk assessments

Fire equipment servicing

PAT testing

Electrical Installation Condition Reports (EICRs)

Boiler servicing and Gas Safety Certificates

Log burner servicing​

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Property Maintenance

Comprehensive property upkeep, including:

Waste management (placing bins out for collection and returning them to the property)

Sorting recycling to ensure correct collection

Scheduling maintenance visits around bookings, including gardeners, window cleaners, carpet cleaners, decorators, plumbers etc.

Acting as emergency key holders​​​

Additional Services

Returning lost property by post

Staging properties for special occasions, such as birthdays, anniversaries, celebrations, or festive décor at Christmas

Conducting periodic property checks during low season to comply with home insurance requirements.